Privacy Policy
1. Introduction
Great Life Care Ltd (“Great Life Care”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
2. Data Controller
Great Life Care Ltd is the data controller for the purposes of the UK GDPR. If you have any questions about this Privacy Policy, or how we use your personal data, please contact us:
Email: info@greatlifecare.co.uk
Address: Unit C6, Room 2, Chiltlee Manor, Chiltlee Manor Estate, Liphook, United Kingdom.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
– Identity data: name, date of birth, NHS number, next of kin details.
– Contact data: address, telephone numbers, email address.
– Health and care information: medical history, care plan, risk assessments, medication
requirements.
– Financial data: invoicing details, payment information (where applicable).
– Employment data (for applicants/staff): CV, right-to-work documents, training records.
– Communication records: emails, calls, incident reports.
– Website usage data: IP address, cookies, and similar technologies.
4. Purpose and Legal Basis for Processing
We use your personal data only when the law allows us to. The main purposes and legal
bases include:
– To provide safe and effective care services (Contractual necessity).
– To comply with legal obligations such as safeguarding, CQC requirements, and
employment law (Legal obligation).
– To protect your vital interests or those of another person, particularly in an emergency.
(Vital interests).
– Where you have given us explicit consent, e.g., for sharing information with specific parties
(Consent).
– For our legitimate business interests, such as service improvement, provided this does not
override your rights (Legitimate interests).
5. Sharing Your Data
We may share your personal data with:
– Our care staff and professionals directly involved in your care.
– Health professionals, Local Authorities, and other agencies as required.
– Regulatory bodies such as the Care Quality Commission (CQC).
– Third-party service providers such as IT support, payroll, or secure data hosting providers
(under strict data processing agreements).
– Legal and professional advisers when required.
– Emergency services if necessary to protect life or wellbeing.
6. International Transfers
We do not routinely transfer your personal data outside the UK. If such a transfer becomes necessary, we will ensure appropriate safeguards are in place (e.g. UK International Data Transfer Agreement or adequacy decision) to protect your data.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, we securely delete or anonymise your data.
8. Data Security
Great Life Care has implemented appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to personal data is limited to those employees, contractors, and other third parties who have a business need to know.
9. Your Rights
Under the UK GDPR, you have the following rights:
– Right to be informed about how we use your data.
– Right of access to obtain a copy of the personal data we hold.
– Right to rectification of inaccurate or incomplete data.
– Right to erasure (‘right to be forgotten’) in certain circumstances.
– Right to restrict processing under certain conditions.
– Right to data portability where applicable.
– Right to object to certain processing activities.
– Right not to be subject to automated decision-making or profiling.
To exercise these rights, please contact us using the details in section 2.
10. Cookies
Our website uses cookies to improve user experience, monitor site performance, and enhance functionality. You may control cookies through your browser settings, but this may affect site performance.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. The latest version will always be available on our website and will include the date of last update.
12. Complaints
If you are concerned about how we handle your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.